Privacy Policy

Introduction

At ZERBA, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery management platform.

By using our service, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our service.

Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Delivery addresses and location data
• Payment information and billing details
• Account credentials and profile information
• Communication preferences

Usage Information

We automatically collect certain information about your use of our service:

• Device information and IP addresses
• Browser type and operating system
• Pages visited and time spent on our platform
• Order history and delivery preferences
• Location data for delivery optimization

How We Use Information

We use the information we collect for various purposes, including:

• Providing and improving our delivery services
• Processing orders and facilitating deliveries
• Communicating with you about your orders and account
• Personalizing your experience and recommendations
• Analyzing usage patterns to enhance our platform
• Ensuring security and preventing fraud
• Complying with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

• Payment processors
• Delivery partners and drivers
• Customer support services
• Analytics and marketing providers

Legal Requirements

We may disclose information when required by law or to protect our rights, property, or safety, or that of our users or others.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication protocols
• Secure data centers and infrastructure
• Employee training on data protection practices

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us:

• Remember your preferences and settings
• Analyze how you use our platform
• Provide personalized content and recommendations
• Improve our services and user experience

You can control cookie settings through your browser preferences, but disabling cookies may affect the functionality of our platform.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent where applicable

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: