Last updated: November 1, 2025
Welcome to ZERBA, Morocco's premier delivery management platform. These Terms of Service ("Terms") govern your use of our website, mobile applications, and delivery services (collectively, the "Service") operated by ZERBA Delivery Services ("we," "us," or "our").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.
We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.
By accessing and using ZERBA's delivery management platform, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms of Service govern your use of our website located at zerba.ma and our delivery management services provided through our platform.
ZERBA provides a comprehensive delivery management platform that connects merchants, drivers, and customers through cutting-edge technology and seamless user experience. Our services include:
To access certain features of our service, you may be required to create an account. You are responsible for:
You must provide accurate and complete information when creating your account. We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.
You may only create one account per person. Creating multiple accounts or impersonating others is strictly prohibited.
As a user of our platform, you have certain responsibilities to ensure the smooth operation of our services:
Failure to meet these responsibilities may result in service limitations or account restrictions.
You agree not to use our service for any unlawful purpose or any purpose prohibited under this clause. You may not use our service in any manner that could damage, disable, overburden, or impair our servers or networks.
Prohibited activities include:
Payment for our services is required at the time of service request. We accept various payment methods including credit cards, debit cards, and digital wallets.
Pricing for our services is based on:
All prices are displayed in Moroccan Dirhams (MAD) and include applicable taxes. We reserve the right to modify our pricing structure with reasonable notice.
Refunds are processed according to our refund policy and may take 5-10 business days to appear in your account.
Our delivery services are available throughout Morocco, with coverage varying by region. Service availability may be affected by:
We strive to maintain high service availability but cannot guarantee uninterrupted service. We will make reasonable efforts to notify users of any significant service disruptions.
Delivery times are estimates and may vary based on traffic conditions, weather, and other factors beyond our control.
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our service. By using our service, you agree to the collection and use of information in accordance with our Privacy Policy.
We are committed to protecting your personal data and complying with applicable data protection laws, including GDPR and other relevant regulations.
The service and its original content, features, and functionality are and will remain the exclusive property of ZERBA and its licensors. The service is protected by copyright, trademark, and other laws.
Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
The information on this service is provided on an "as is" basis. To the fullest extent permitted by law, ZERBA:
Nothing on this service constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial, or medical matter, you should consult an appropriate professional.
In no event shall ZERBA, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
Our total liability to you for any damages arising from or relating to these terms or the service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
You agree to defend, indemnify, and hold harmless ZERBA and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).
This indemnification obligation will survive the termination of these Terms and your use of the Service.
We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
Upon termination, your right to use the service will cease immediately. All provisions of the Terms which by their nature should survive termination shall survive termination.
These Terms shall be interpreted and governed by the laws of Morocco, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in Morocco, except that either party may seek injunctive relief in court to prevent irreparable harm.
Before pursuing arbitration, we encourage you to contact us directly to resolve any disputes through our customer service channels.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.
If you have any questions about these Terms of Service, please contact us:
Email: legal@zerba.ma
Phone: +212 XXX XXX XXX
Email: support@zerba.ma
Phone: +212 XXX XXX XXX
Tangier Business Center, Tangier, Morocco
Agadir Marina District, Agadir, Morocco
Business Registration: [To be added]